National Telecommunications Company – MessageBroadcast designed and currently manages a multi-channel automated messaging platform, comprised of over 100 unique programs running 24/7/365. Messaging programs have been constructed to target both B2B and B2C. Our client has realized an annual savings of $49 million dollars based on call deflection and costs associated with servicing customers. MessageBroadcast provides on-going service and support to the business group that manages all programs. MessageBroadcast tailors these efforts in keeping with dynamic enterprise defined business requirements.

Leading Content Delivery & Broadband Company – MessageBroadcast designed and built a multi-channel automated messaging solution delivering over 45 distinct programs that are updated and revised on a regular basis. Focused on supporting Customer Service, Collections, and Retention initiatives, this client has deemed this program a success based on improved retention results that were generated through a proactive approach to customer communications.

Broadband / High-Speed Internet Company – MessageBroadcast deploys daily automated voice campaigns for this leading industry client focused on marketing / acquisition, installation, and retention initiatives. Client requires turn-key comprehensive services related to all creative, compliance, and reporting. Year over year, we have delivered successful implementation and flawless execution with this client.

International Insurance Carrier – MessageBroadcast designed, programmed and deployed a B2B multi-channel communications solution to deliver proactive underwriting information from Insurance Carrier to its Field Agents. This was done through a channel preference model where each agent is given the opportunity to select their preferred communications channel or channels. Leveraging the channel preference solution, MessageBroadcast delivers status notifications with a speed and accuracy previously unavailable to the Carrier.

Top 5 Financial Services Company – MessageBroadcast created an on-line multi-channel account activity notification solution enabling consumers to choose from over 100 alerts and set channel preferences for delivery. The program was utilized as a focal point for a national advertising program to differentiate the brand from the competition defining them as a market leader and innovator. Messages are deployed 24/7/365 and MessageBroadcast maintains a 3 second Service Level Agreement (SLA) for response time. We currently execute campaigns on behalf of their health services, retirement planning, as well as state, local, and federal entitlement services.

Auto Insurance Company – After deployment of MessageBroadcast’s multi-lingual late payment notifications solution, reminding customers of their payment status, this California based auto insurance company experienced a 1.94% lift in payment for English speaking customers. They simultaneously experienced a 3.46 % lift in payment by their Spanish speaking recipients. These proactive notifications have been consistently well received by their target groups. This was due to the relevant nature of the messages, helping consumers to avoid a lapse in auto insurance coverage.

Financial Services Company – MessageBroadcast designed, programmed and deployed a multi-channel alerts and notification platform in support of Government Entitlement Programs managed by one of the nations’ largest Financial Services Company. This platform offers each consumer their choice of channel preference (voice, SMS or email). MessageBroadcast proactively delivers a range of interactive communications focused on deposit notifications and a host of other consumer selected alerts. Consumer adoption of this program exceeded 7% of the program population in the first week of launch.