Customer Engagement
Turn your customers into brand advocates
Drive loyalty by anticipating customer needs and reducing their effort. Our customer engagement platform makes it easy to curate, deploy, and manage interactions across all channels
Personalize
Communicate
Engage
Unify
Connect
Collect
Keep customer and preference information up to date with our intelligent workflows that automatically collect and correct your customers’ information during their interactions with your brand
Effortless customer care without investing extra effort
Proactive communication reduces call center costs by informing customers with the right information at the right moment.
Customer Satisfaction
Improve customer satisfaction levels with proactive support that delivers better brand experiences
Operational Excellence
Free up your live agents to resolve high-value customer needs by leveraging the power of AI and machine learning
Data Enrichment
Unify disparate data silos and automatically enrich customer information for hyper-personalized communications
Support Costs
Reduce operating expense by exposing self-service tools that intelligently migrate customer care interactions to cost-saving automated interactions
Problems We Solve
Untimely delivery of relevant communications at scale
Staying compliant with changing industry regulations
Inaccurate customer data
Low digital channel opt-in rates
Low program enrollment
Disparate sources of customer data
Results
27%
Opt Over from Voice to SMS
83%
Increase in Communication Delivery Speed
64%
Increase in Resource Productivity
24%
Decrease in Inbound Call Center Activity
19%
Increase in Program Enrollment
21%
Preference Ingest Rate/Per Contact
Customer Engagement
By the end of 2020, customer engagement will overtake price and product as the key brand differentiator.
-Source: Walker
OMNICHANNEL COMMUNICATIONS
True omnichannel Engagement
Consumers expect the freedom to communicate with your business on their terms – when, where, and how they want. Our engagement platform is built around your customer, giving them the flexibility to begin their journey in one channel and continue over another, seamlessly and without friction.
ANALYTICS
Measure the impact
Our customer insight engine automates the customer interactions that drive your strategic business outcomes. Whether your focus is to raise customer affinity, increase operational efficiencies, or drive revenue growth, we empower you with the technology and expertise to do it.
UNIFY CUSTOMER DATA
Understand your customers
We transform customers into brand ambassadors, intelligently anticipating their intent and automating the resolutions that delight them. Our platform matches your campaign and program objectives with next-action recommendations that result in predictable and desired customer behavior.
SEGMENTATION AND TARGETING
Smart Segmentation
Take personalized engagements to new heights with our embedded audience segmentation tools. Our CX platform lets you create audience segments using any number of customer attributes so you can match the right message with the right audience at the right time.
CONNECT YOUR DATA
Deep integrations
Our platform unifies disparate data to orchestrate the customer journey. We make it easy to integrate your existing systems with turnkey solutions that minimize effort for your internal IT resources.
AUTOMATION
Get time back with automation
Leverage our behavior-based automation and workflows to streamline your day-to-day operations. Triggers are easily customized for your customer segments to support predictable resolutions across every digital touchpoint.
Platform APIs
Add omnichannel communications to your existing applications with our platform APIs.
Web Interface
Create, manage, and deploy mission-critical messaging programs with our web-based interface.