Customer Data Validation
A robust Platform as a Service (PaaS) that supports improved customer contact accuracy, reduced contact costs, compliance risk mitigation, and right party validation.
The Message Broadcast Advantage
Inaccurate data can be costly for utilities, leading to missed communication opportunities, poor customer experiences, and high call center volumes. Ensuring customer data is accurate and up to date, utilities can save money by reducing the volume of inbound calls made to customer care centers, reducing overhead costs, and increasing customer satisfaction.
Message Broadcast’s data validation solutions, including Data Cleansing and mobileRight, guarantee the use of up-to-date and accurate contact information for effective customer service.
ONLY 33% OF COMPANIES ARE
CONFIDENT IN THEIR DATA QUALITY
*SOURCE: GARTNER
CUSTOMER DATA VALIDATION
- Keep email sending address IPs from being blacklisted.
- Identify inactive numbers, ported numbers, and invalid email addresses.
- Reduce high email bounce rates through.
Achieve TCPA Compliance EASILY
Our TCPA-compliant data validation process reduces communications to wrong landline and mobile numbers, and out-of-date email addresses, while ensuring that only relevant and accurate information is sent to customers.
Lower
Call Center Volumes
Data Validation achieves higher communication delivery rates, fewer inbound calls to the call center, and improved customer service through less-invasive communication methods.
Customer Contact Data Enrichment
Improve customer contact accuracy, reduce contact costs, mitigate compliance risk, and validate right party information during your customer interactions.
Data Cleansing
Message Broadcast’s Data Cleansing solution improves contact information for mobile or landline numbers, provides email validation, and enables updates to customer data for communications accuracy, and cost reduction through decreased inbound customer care center call volumes.
- Identify inactive numbers, ported numbers, and invalid email addresses
- Improve customer contact information via one-time number validation for an entire population or new customer numbers.
- Validate domestic or international landline and mobile numbers via one-time verification, API service, or Message Broadcast’s Omnichannel Notification Platform.
- Reduce high email bounce rates through email validation.
mobileRight
mobileRIGHT is a TCPA-compliant, continuous data cleansing and validation compliance solution from Message Broadcast that helps the nation’s most respected brands improve customer contact accuracy, reduce contact costs, mitigate compliance risk, and validate right-party information.
- Mitigate wrong-party contact by providing direct access to disconnected, reassigned, suspended, resumed, transferred out-of-network, and transferred in-network phone numbers and daily telco carrier details to ensure data accuracy.
- Meet TCPA, TSR, and CTIA requirements and comply with industry regulations while still getting value out of customer SMS communications.
We offer all-inclusive communication solutions and act as your trusted partner in the utility industry. Our aim is to simplify the industry’s complexities by creating personalized communication strategies based on your regional risks and industry assessments.
With our seamless approach, we ensure a hassle-free journey through any crisis, from preparing for energy emergencies to crafting tailored messages that cater to your specific needs.