Protect Your Customers AND Your Reputation
Wildfire Comms Solutions
Empower Your Customers During Wildfire Emergencies
As experts in customer experience, you understand the challenges of managing customer expectations and communications during wildfire events. We’re here to help you transform these challenges into opportunities to improve customer satisfaction and trust.
Why Leading Utilities Choose Message Broadcast
Reduce call center volume by 60%
Boost customer satisfaction scores by 40%
Achieve 99% customer reach during crisis
Automate up to 70% of customer inquiries
Message Broadcast
Advantage
Omnichannel Communication
Seamlessly integrate SMS, email, voice, and social media alerts to ensure consistent messaging across all platforms.
AI-Powered Support
Handle up to 70% of customer inquiries with intelligent chatbots and automated responses, reducing the burden on your call center.
Precision Targeting
Deliver location-specific updates with 99% accuracy, ensuring the right message reaches the right customers at the right time.
Real-Time ETAs
Provide customers with accurate power restoration timelines, reducing follow-up calls and increasing trust.CRM Integration
Easily incorporate our solution into your existing systems for a seamless transition.
Ready to Revolutionize Your Outage Communication?
Handle surges in customer contacts
Increase first-contact customer resolution
