EONS
EONS (Enterprise Omnichannel Notification System) is more than technology; it’s your personalized solution revolutionizing customer communication in the utilities industry. As a robust Platform as a Service (PaaS), it supports the curation, deployment, and monitoring of diverse communications channels—email, voice, text, and TTY.
ready to revolutionize your communication?
EONS has already transformed operational practices in the utilities industry, prioritizing customer safety and satisfaction for some of the most trusted utilities in the market. Unlock unparalleled efficiency and transform your communication strategies with EONS today.
Dynamic Communication
Create templated, and ad-hoc multimodal communications in minutes, tailored to your specific customers and regions. EONS empowers utilities
to swiftly disseminate crucial updates during emergencies or service disruptions, ensuring seamless communication with customers and stakeholders. Templates are your advanced preparation, always putting you ahead of the clock. Multi-modal capabilities mean you can upload all customer contact information in a single file. EONS, your trusted ally in communication efficiency, helps with messaging delays, resulting in a 60% increase in staff productivity and a further reduction in operational expenses and staff fatigue.
SEAMLESS
Data Integration
EONS handles all your data integration needs with a single upload or file, simplifying your dataset management. No more grappling with grid attributes; now focus on regions for a clearer understanding.
Lightning-Fast Notifications
Streamline your processes from hours to minutes— EONS speeds up notification deployment by over 83%, enabling you to query data and send out more communications multiple times a day in less time.
Efficient Workflow Facilitation
From message preparation to approval and stakeholder awareness, EONS ensures consistency and efficiency in your workflow processes. Our data validation tools and reporting can help you understand how effective your outreach is and point out areas where the customer contact information can be improved for the next event.
Billing and PaymentS
Simplify the billing process and facilitate hassle-free payment transactions. By leveraging comprehensive data aggregation and standardization abilities, it enables utilities generate accurate and timely billing notifications, and facilitates smooth payment procedures.
We offer all-inclusive communication solutions and act as your trusted partner in the utility industry. Our aim is to simplify the industry’s complexities by creating personalized communication strategies based on your regional risks and industry assessments.
With our seamless approach, we ensure a hassle-free journey through any crisis, from preparing for energy emergencies to crafting tailored messages that cater to your specific needs.