Reducing Utility Call Center Costs and Increasing Customer Satisfaction through Proactive Communication
Unlock strategies to streamline operations, cut costs, and elevate customer experience with proactive engagement.
After reading this ebook, you’ll be able to:
Implement omnichannel strategies that reduce call center costs and improve customer satisfaction.
Navigate integration challenges with effective system planning and seamless API connections.
Use strategic communication timing to preempt common customer inquiries and streamline engagement.
Nearly three-fourths (71%*) of business customers say their electric utility did not provide power outage-related updates. Satisfaction scores are 62 points higher for customers who receive outage updates.
*J.D Power 2023 Electric Utility Business Customer Satisfaction Study
Utility providers today face unique challenges as they work to balance rising operational costs with the need for high-quality customer care. This ebook explores how proactive communication can help reduce customer call volumes and improve satisfaction.
Learn how integrating an omnichannel notification system with your existing platforms (like outage management and billing systems) enables streamlined, timely communication—an approach that has already yielded significant savings and higher satisfaction rates for leading utilities.
Ready to elevate your communication strategy for 2025?
Discover how proactive communication can transform customer experience and cut costs. Don’t just keep up—lead the way in utility service excellence!