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Stay updated with the latest from Message Broadcast.


Explore key events, webinars, and announcements shaping the future of customer communication. Check back often to see how we’re transforming customer experiences and driving innovation.

Bridging the Gap: How Utilities Are Tackling the Growing Energy Affordability Crisis

Nearly 20 million American households are struggling with utility bills, resulting in an unprecedented $19.5 billion in missed payments. As this crisis deepens, utility companies face mounting pressure to address affordability while maintaining reliable service.

The Future of Utility Communications: 2025 Outlook

With 2025 upon us, utility companies are adapting their outage communication strategies to meet both evolving customer expectations and operational challenges. This evolution is not about distant future technologies, but rather the practical implementation of proven solutions that enhance reliability and customer service.

Message Broadcast Appoints Jen Glassburn as Vice President of Human Resources

Message Broadcast is pleased to announce the appointment of Jen Glassburn as the company’s new Vice President of Human Resources.

Bridging the Gap – Addressing Customer Affordability in Challenging Times Webinar

Millions of Americans—nearly 20 million households—are struggling to pay their utility bills, with arrears reaching $19.5 billion as of March 2023, according to the National Energy Assistance Directors Association. Many are making difficult choices about which bills to prioritize, with utility costs often delayed.

Message Broadcast Acquires West Technology Group

Message Broadcast Acquires West Technology Group

Message Broadcast has acquired the Utilities business from West Technology Group, enhancing its leadership in customer engagement software for the Utilities sector. This acquisition aligns with Message Broadcast’s mission to improve customer experience, regulatory compliance, and operational efficiency for Utilities.

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Message Broadcast Acquires i2sms & Agent511

Message Broadcast Acquires i2sms & Agent511

On September 9th, 2024, Message Broadcast made a strategic investment. to acquire AGENT511. This embarks a new chapter in our journey at Message Broadcast, and we look forward to serving you in more ways, over the years to come.

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