AI Driven Two-Way Conversations
Streamline operations, reduce costs, and delight customers with intelligent automation designed specifically for utility providers.
Maximize Operational Efficiency While Delivering Outstanding Customer Experience
Why Choose Conversations?
The Ultimate Solution for Exceptional
Utility-Customer Engagement
Imagine a world where your customers not only interact with your business—they look forward to it.
With Conversations, we turn interactions into meaningful connections, delivering a seamless, personalized experience at every touchpoint.
How Conversations Works
Delivering real-time, personalized, streamlined and impactful interactions for better customer engagement. Designed specifically for the utility industry,
Conversations simplifies complex processes and drives results that count.
Enhanced Engagement
Two-way engaging communication to build more tailored and stronger relationships.
Operational
Efficiency
Streamline processes through automation to save time, reduce costs, and improve outcomes.
Personalized
Experiences
Creating intelligent customer conversations
and replacing generic messaging.
Omnichannel
Reach
Seamless integration across web, mobile, SMS, and social media. Creating a consistent experience regardless of communication.
Real-time
Feedback
Faster issue resolution with instant and clear responses for your customer service conversations.
Multi-language
Support
Serve diverse communities effectively with real-time translation and expand your reach without additional resources.
UNLOCK THE FULL POTENTIAL OF CONVERSATIONS
Conversations addresses the most pressing challenges faced by utilities and their customers.
Our platform transforms every interaction, from billing simplification to rapid outage response, driving efficiency and improving customer satisfaction.
Discover the possibilities with our library of customizable workflows.
Our expert team is ready to help you tailor these solutions to your unique utility challenges.
Jumpstart your success
Comprehensive Outage Reporting
Real-time information to keep customers informed
Seamless Start/Stop Service
Billing & Payment Reminders
Insightful & Powerful Surveys
Smart appointment management
Helpful Usage Alerts
Help customers manage consumption and avoid bill shock
…and that’s just the beginning! With our no-code platform and unlimited scalability, you can create as many workflows as possible and AI-powered bots tailored to your needs.
Coordinated Crisis Response:
Ensuring Effective Communication and Resource Optimization During Service Disruptions
In the heat of an outage crisis, effective stakeholder coordination is essential
Customer Support teams face:
- Overwhelming surge in customer inquiries
- Critical service level disruptions during emergencies
- Pressure to provide empathetic yet accurate customer communications
THEY MUST:
- Maintain service standards during crisis
- Balance customer satisfaction with response efficiency
- Meet regulatory compliance requirements while quickly responding to customers
Operations battle against:
- Mounting emergency staffing costs
- Complex field coordination needs
- Strict regulatory compliance deadlines
- Real-time resource allocation challenges
They need to focus on:
- Coordinating emergency response teams
- Optimizing resource deployment
- Managing restoration timing expectations
- Ensuring field crew safety and efficiency
- Manage mounting operational costs
call centers struggle with:
- 24/7 staffing during peak crisis periods
- Escalating customer frustration
- Increased employee fatigue & decreased ESAT
- Balancing speed with service quality
They need to:
- Maintain first-level resolution targets
- Manage digital escalation pathways
- Ensure consistent customer communications
- Support team morale during crisis periods
For utilities, these challenges compound over time.
HOW CONVERSATIONS POWERS OPERATIONAL EXCELLENCE FOR UTILITIES
Enterprise Grade Security
- Robust access control for secure chatbot management
- On-premises option for complete data sovereignty and local processing
Unlimited Scalability
- No restrictions on bot creation or workflow complexity
- Effortlessly scale to meet demand without additional licensing cost
Rapid Deployment
- Intuitive interface for building custom conversation flows
- Launch new services in minutes, not months
Productivity Amplification
- Enables agents to handle multiple conversations simultaneously
- Increases call center efficiency without sacrificing quality
Seamless Integration
- Connects with your existing tech stack (billing, CRM, telephony)
- Creates a unified customer service ecosystem
How Conversations Delivers
Customer-Centric Innovation at Scale
Expertise in Utility Communication
- Purpose-built for the unique challenges of utility communication.
- Seamlessly handles everything from crisis management to routine customer service
Omnichannel Engagement
- Meet customers on their preferred platform
- Consistent experience across web, mobile, SMS, and social media
AI Powered Efficiency
- Leverages leading AI for process automation
- Delivers hyper-personalized interactions at scale
- Provides actionable insights for continuous improvement
Crisis Ready Communication
- Real-time outage updates and ETAs
- Geotargeted alerts for critical events (e.g., PSPS notices)
Proven Performance
- A reduction in call center volume during peak events with automation of tasks
- See a significant boost in customer satisfaction (CSAT) scores
- Measurable cost savings through automated workflows