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AI-Driven Two-Way Conversations for Utilities

Boost Engagement with Conversations—See How Major US Utilities
Are Transforming Customer Interactions with Seamless, Personalized Workflows.

Schedule a Demo

Why Choose Conversations?

Imagine a world where your customers not only interact with your business—they look forward to it. With Conversations, we turn interactions into meaningful connections, delivering a seamless, personalized experience at every touchpoint. 

Conversations is an AI-powered customer interaction platform that helps utilities automate service requests, provide real-time updates, and improve customer satisfaction.

Ready to Upgrade Your Customer Experience?

See How Utilities Use Conversations to Improve
Customer Experience

Conversations features an intuitive, no-code interface for creating custom workflows. Easily build and deploy complex processes without programming expertise.

CASE 1:
REAL-TIME OUTAGE RESPONSE
WHEN EVERY MINUTE MATTERS

30% impacted customers from a major utility relied on conversations during a major storm to get updates on their power outage

How Conversations helps: 

  • Easy to create and deploy, multi-channel outage reporting
  • Real-time updates with accurate ETRs
  • Proactive two-way customer communication

Impact:

  • Reduced call center strain
  • Increased customer trust during emergencies
  • Improved information accuracy
  • Reduced operational costs

CASE 2:
PAYMENT/BILLING JOURNEYS
MADE SIMPLE

How Conversations helps: 

  • Direct customers straight to the Conversations platform from an alert or payment reminder, creating engaging 2-way self-service. 
  • Give a wide variety of proactive payment options to customers to help them avoid delinquency and extra expenses to disconnect. 

Impact:

  • Improved cash flow for the utility. 
  • Happier customers with simplified payment options. 

CASE 3:
self service
scheduling/appointments

Traditional scheduling is inefficient and costly, with long wait times, poor communication,
and limited flexibility-leading to missed appointments and revenue loss.

How Conversations helps: 

  • Dynamic scheduling with customer confirmation
  • Automated rescheduling optimization
  • Manage multiple performers and teams at a Utility
  • Geographic based assignments for teams or individuals
  • Sync with public and private calendars

Impact:

  • Fewer missed appointments
  • Higher customer satisfaction scores (CSAT)
  • Lowering operational costs

HOW CONVERSATIONS POWERS OPERATIONAL EXCELLENCE FOR UTILITIES

Enterprise Grade Security

  • Robust access control for secure chatbot management 
  • On-premises option for complete data sovereignty and local processing 

Unlimited Scalability 

  • No restrictions on bot creation or workflow complexity 
  • Effortlessly scale to meet demand without additional licensing cost

Rapid Deployment 

  • Intuitive interface for building custom conversation flows 
  • Launch new services in minutes, not months

Productivity Amplification  

  • Enables agents to handle multiple conversations simultaneously 
  • Increases call center efficiency without sacrificing quality

Seamless Integration  

  • Connects with your existing tech stack (billing, CRM, telephony) 
  • Creates a unified customer service ecosystem  

How Conversations Delivers
Customer-Centric Innovation at Scale

Expertise in Utility Communication

  • Purpose-built for the unique challenges of utility communication.
  • Seamlessly handles everything from crisis management to routine customer service

Omnichannel Engagement 

  • Meet customers on their preferred platform
  • Consistent experience across web, mobile, SMS,
    and social media

AI Powered Efficiency

  • Leverages leading AI for process automation
  • Delivers hyper-personalized interactions at scale
  • Provides actionable insights for continuous improvement

Crisis Ready Communication

  • Real-time outage updates and ETAs
  • Geotargeted alerts for critical events (e.g., PSPS notices)

Proven Performance

  • A reduction in call center volume during peak events with automation of tasks 
  • See a significant boost in customer satisfaction (CSAT) scores 
  • Measurable cost savings through automated workflows

WHAT’S INCLUDED IN CONVERSATIONS

Talk to your accounts team to discuss the possibilities with our library of customizable workflows. Our expert team is ready to help you tailor these solutions to your unique utility challenges.   

Comprehensive Outage Reporting

Real-time information to keep customers informed

Seamless Start/Stop Service

Streamline customer onboarding and offboarding

Billing & Payment Reminders

Boost on-time payments effortlessly

Insightful & Powerful Surveys

Gather actionable feedback to improve service

Smart appointment management

Reduce no-shows and optimize field operations

Helpful Usage Alerts

Help customers manage consumption and avoid bill shock

Resources for Utilities

AI-driven utility communications in 2025 will enhance personalization, efficiency, and accessibility, ensuring seamless, proactive customer engagement while reducing costs.
With extreme weather and aging infrastructure causing more outages, utilities must adopt AI-driven, multi-channel communication to keep customers informed.