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AI Driven Two-Way Conversations 

Streamline operations, reduce costs, and delight customers with intelligent automation designed specifically for utility providers. 

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Maximize Operational Efficiency While Delivering Outstanding Customer Experience 

Why Choose Conversations?
The Ultimate Solution for Exceptional Utility-Customer Engagement 

Imagine a world where your customers not only interact with your business—they look forward to it. With Conversations,we turn interactions into meaningful connections, delivering a seamless, personalized experience at every touchpoint. 

 

Coordinated Crisis Response: Ensuring Effective Communication and Resource Optimization During Service Disruptions

In the heat of an outage crisis, effective stakeholder coordination is essential:

Customer Support teams face: 

 

  • Overwhelming surge in customer inquiries 
  • Critical service level disruptions during emergencies 
  • Pressure to provide empathetic yet accurate customer communications 
Operations battle against: 

 

  • Mounting emergency staffing costs 
  • Complex field coordination needs 
  • Strict regulatory compliance deadlines 
  • Real-time resource allocation challenges 
Call Centers struggle with: 

 

  • 24/7 staffing during peak crisis periods 
  • Escalating customer frustration 
  • Increased employee fatigue & decreased ESAT 
  • Balancing speed with service quality 
They must:  

 

  • Maintain service standards during crisis 
  • Balance customer satisfaction with response efficiency 
  • Meet regulatory compliance requirements while quickly responding to customers 
They need to focus on: 

 

  • Coordinating emergency response teams 
  • Optimizing resource deployment 
  • Managing restoration timing expectations 
  • Ensuring field crew safety and efficiency 
  • Manage mounting operational costs 
They need to:

 

  • Maintain first-level resolution targets 
  • Manage digital escalation pathways 
  • Ensure consistent customer communications 
  • Support team morale during crisis periods

For utilities, these challenges compound over time.  

How Conversations Works 

Delivering real-time, personalized, streamlined and impactful interactions for better customer engagement. Designed specifically for the utility industry, Conversations simplifies complex processes and drives results that count.  

Enhanced Engagement

Two-way engaging communication to build more tailored and stronger relationships.

Operational Efficiency

Streamline processes through automation to save time, reduce costs, and improve outcomes. 

Personalized Experiences

Creating intelligent customer conversations and replacing generic messaging.

Omnichannel Reach

Seamless integration across web, mobile, SMS, and social media. Creating a consistent experience regardless of communication.

Real-Time Feedback

Faster issue resolution with instant and clear responses for your customer service conversations.

Multi-Language Support

Serve diverse communities effectively with real-time translation and expand your reach without additional resources. 

How Conversations Powers Operational Excellence for Utilities

Enterprise Grade Security

  • Robust access control for secure chatbot management 
  • On-premises option for complete data sovereignty and local processing 

Unlimited Scalability 

  • No restrictions on bot creation or workflow complexity 
  • Effortlessly scale to meet demand without additional licensing costs 

Rapid Deployment 

  • Intuitive interface for building custom conversation flows 
  • Launch new services in minutes, not months 

Seamless Integration 

  • Connects with your existing tech stack (billing, CRM, telephony) 
  • Creates a unified customer service ecosystem  

Productivity Amplification  

  • Enables agents to handle multiple conversations simultaneously 
  • Increases call center efficiency without sacrificing quality 

How Conversations Delivers Customer-Centric Innovation at Scale 

Expertise in Utility Communication

  • Purpose-built for the unique challenges of utility communication.
  • Seamlessly handles everything from crisis management to routine customer service  

AI Powered Efficiency

  • Leverages leading AI for process automation 
  • Delivers hyper-personalized interactions at scale 
  • Provides actionable insights for continuous improvement

 

 

Proven Performance

  • A reduction in call center volume during peak events with automation of tasks 
  • See a significant boost in customer satisfaction (CSAT) scores 
  • Measurable cost savings through automated workflows

    Omnichannel     Engagement

     

  • Meet customers on their preferred platform
  • Consistent experience across web, mobile, SMS, and social media

    Crisis Ready Communication

     

  • Real-time outage updates and ETAs
  • Geotargeted alerts for critical events (e.g., PSPS notices) 

Unlock the full potential of Conversations

Conversations addresses the most pressing challenges faced by utilities and their customers. Our platform transforms every interaction, from billing simplification to rapid outage response, driving efficiency and improving customer satisfaction. 

Discover the possibilities with our library of customizable workflows. Our expert team is ready to help you tailor these solutions to your unique utility challenges. 

Jumpstart your success

Outage Reporting

Real-time information to keep customers informed

Seamless start/stop service

Streamline customer onboarding and offboarding

Billing & Payment Reminders

Boost on-time payments effortlessly 

Insightful surveys

Gather actionable feedback to improve service

Smart appointment management

Reduce no-shows and optimize field operations 

Usage alerts

Help customers manage consumption and avoid bill shock

…and that’s just the beginning! With our no-code platform and unlimited scalability, you can create as many workflows as possible and AI-powered bots tailored to your needs.  

Ready to Transform Customer Engagement? 

Experience the power of Conversations—a platform designed to simplify utility-customer interactions while driving efficiency and satisfaction. Take the first step today! 

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