Enterprise Omnichannel Notification System

Awareness, response, and resilience at scale

Critical event experiences that exceed customer expectations

A single engagement platform to design, deploy, and manage customer interactions across all touchpoints.

Omnichannel Orchestration

Communicate with seamless continuity across SMS, MMS, RCS, Push, Email, and Voice

Reporting and Dashboards

Gauge campaign effectiveness with real-time reporting to identify customer patterns and trends at the group and individual level

Situational Awareness

Act on integrated situational awareness, including weather, social, threat, and sentiment

Templated Customer Communications

Deploy critical communications aligned to your playbook using highly personalized templated or ad hoc campaigns

Plug-and-Play Integrations

Leverage customer attributes stored within disparate data sources across your organization

Recommendation Engine

Produce desired outcomes with our campaign recommendation engine that intelligently matches your objectives with customers that are most likely to take action

Segmentation and Automations

Segment customers based on event, activity, and attribute to optimize the customer journey with dynamic “next best action” decision logic

Data Silos

Unify your data easily and enable legacy systems to meet modern-day customer expectations with Low-code/No-code turnkey integrations

The Message Broadcast Difference

Drive loyalty by anticipating customer needs and reducing their effort. Our customer engagement platform makes it easy to curate, deploy, and manage interactions across all channels.

Communicate

Engage audiences with two-way conversations across digital and traditional touchpoints throughout the customer journey

Unify

Ingest structured and unstructured data from disparate and legacy data sources to delivery contextually relevant interactions

Capture

Collect and keep customer preference information up to date with embedded workflows that gather and correct customer information during brand interactions

Mitigate

Keep your communications compliant with embedded compliance tools that automate TCPA, HIPAA, and other required regulatory frameworks

Personalize

Tailor the customer experience with personalized interactions that influence and drive predictable behaviors

Measure

Discover the moments driving your most valuable business outcomes with real-time analytics

Reduce

Migrate customers to their preferred and more cost-effective channels to reduce costs and amplify the visibility of your communications

Self-Serve

Automate customer interactions, exposing paths for self-resolution over their preferred channels

SCALABLE ARCHITECTURE

The world’s largest enterprises depend on Message Broadcast to ensure their customer communications drive predictable results.

Reliability

The Message Broadcast platform provides multi-point redundancy within geographically dispersed data centers to ensure five-nines reliability

Speed

Aggregator status combined with our low-latency, high-throughput backbone ensures your communications are delivered in seconds, not minutes or hours

Deliverability

Our direct carrier connections ensure best-in-class delivery rates with proof-of-delivery for all your omnichannel communications

Campaign Development

Orchestrate two-way personalized conversations in perfect harmony.

Predefined Templates and Ad Hoc Messaging

Launch critical campaigns quickly with predefined templates and granular business rules.

Audience Creation and Segmentation

Leverage dynamic list-building tools to support hyper-personalized interactions.

Situational Intelligence

Harmonize situational awareness to deliver targeted relevance.

Automated Approval Workflows

Minimize campaign delays and bottlenecks with automated approval workflows.

Analytics and Reporting

Discover the customer moments driving your most valuable business outcomes in real time.