As nearly 20 million American households grapple with the rising cost of utilities, arrears have surged to $19.5 billion as of March 2023, according to the National Energy Assistance Directors Association. For families, this often means making impossible choices about which bills to pay first, with utility costs frequently delayed. For utility providers, this presents a complex challenge: How can we support customer affordability while maintaining reliable service and operational efficiency?
This webinar brings together industry leaders to explore practical, impactful strategies to address this pressing issue. Join us on January 23, 2025, at 11:00 AM PST for a 45-minute session focused on innovative solutions to help utility companies balance financial health and customer care.
What You’ll Learn:
- Financial Assistance Navigation: Learn how to effectively guide customers to support programs, including affordability initiatives, government grants, and private services.
- Strategic Communication: Discover proactive outreach methods like personalized notifications, segmented messaging, and partnerships with community organizations to connect customers with the assistance they need.
- Real-World Insights: Hear examples of how both investor-owned and public utilities are successfully managing affordability while improving customer trust and operational outcomes
Together, we’ll explore actionable strategies to enhance affordability efforts, reduce arrears, and strengthen your utility’s relationship with customers.
Reserve Your Spot Today!
Don’t miss this opportunity to gain valuable insights and practical tools to better serve your customers while maintaining operational excellence.