Severe weather events are becoming increasingly frequent and intense, causing significant disruptions, especially power outages – both planned and unplanned. Warmer temperatures lead to more frequent and intense heat waves, which can overload power grids and cause...
As the 2024 Atlantic hurricane season approaches, experts predict an extremely active period due to the impending transition from El Niño to a La Niña weather pattern. This shift typically results in more favorable atmospheric conditions for storm formation across the...
The evolution of customer service, driven by technological advancements, has established new standards for business-customer interactions. And in a business environment where exceptional customer service is as imperative as the quality of products or services...
As the demand for instant, effective communication grows, the traditional customer service model is being revolutionized by the advent of artificial intelligence (AI) and advanced communication technologies. Gone are the days when chatbots were merely virtual...
Have you ever talked to a chatbot only to wish for a human on the other end? The dance between technology and the human touch is more intricate in the rapidly evolving customer service landscape. Customers expect service that meets and exceeds their...
The utility industry has faced a tumultuous few years, with extreme weather-related crises causing significant disruptions. According to the National Oceanic and Atmospheric Administration (NOAA), the U.S. witnessed 20 separate billion-dollar weather and climate...
