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Two-way Conversations

Revolutionize Engagement: Unleash the Power of Versatile,  Scalable, and Cost-effective Chatbots

Engage Customers with Two-way conversations

Tailor interactions to suit your audience, whether you’re providing information, facilitating tasks, or offering personalized recommendations. Configurable to align with your brand’s voice, ensuring a seamless and consistent user experience.

Capabilities

Strategic Two-way Communications

Efficiently manage two-way communications with custom-guided conversations that ensure personalized and efficient interactions with dynamic and engaging dialogues.

Easy- to- design Interaction Flows

Deploy workflows with an intuitive chat flow designer to create and modify interaction flows on-the-fly, ensuring adaptability to changing requirements. 

Guided Conversations

Design seamless conversation flows tailored to your business requirements and industry-specific communication scenarios. 

Integrated Workflows

Integrate workflows that automate communication processes and ensure a smooth transition from customer query to resolution. 

    Intelligent Prompts

    Employ intelligent prompts and follow-ups to prevent user disengagement during idle periods and encourage users to re-engage for continuous and dynamic conversation flows.

      Careers
      Flexible Interactions

      Unlock the flexibility of dynamic engagement to address common issues and facilitate comprehensive information collection. 

        Scalable and Adaptable

        Customize conversations to align with industry-specific communication needs to meet changing business requirements. 

          Multi-channel Publishing

          Publish across a variety of channels including SMS, Voice, WhatsApp, and Facebook to connect with customers and employees on their preferred channels.

            Channel Opt-over

            Gather consent and SMS opt-in within conversational interactions, leveraging customer preference and persona to deliver relevant and engaging omnichannel experiences. Our web-based platform and robust set of omnichannel APIs harmonize your communications across the entire customer journey.

            PROGRAM ADOPTION

            Conversations provides the essential session flows necessary for a variety of initiatives such as program enrollment, automated resolution and deferred payment assistance. A familiar interface empowers your customer with a friction-free path to administrate, transact and resolve.

            Customer Preference

            Collect preference and valuable customer insight within your conversational interactions. Conversations interprets your customers’ preferences by recognizing their behavior, inference, and selection, significantly outperforming legacy preference portals.

            Use Cases

            Customer Satisfaction (CSAT)

            Measure your customer’s satisfaction with each brand interaction

            Customer Effort Score (CES)

            Identify areas to reduce customer friction and increase brand affinity by measuring the customer’s effort required to resolve their support needs

            Customer Preferences

            Capture preferences during program enrollment such as payment thresholds, balance alerts and email address information

            Program Enrollment  

            Increase program enrollment rates and save your customers time and money with deferred payment assistance and copay programs