Customer Care and Billing
Drive efficiencies for your business
Influencing payment aptitude to derive predictable digital payment adherence
Billing and Usage
Provide payment reminders, assistance, usage updates, digital budget assistants and low friction paths to program enrollment.
Collect
Keep customer contact and preference information accurate with intelligent session flows that conversationally collect and correct customer information, improving data hygiene and mitigating wrong party contact.
Build Digital Relationships
Leverage advanced decision logic to increase relevance, influence action and gain the consent necessary to forge a digital relationship.
Payment Program Development
Automate deferred payment options during unpredictable periods to align with the revenue requirements of your business. Support an automated dialogue with your customer, aligning their individual circumstance toward predictable digital payment adherence without the necessity of a call center interaction.
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Self service
Payment and Billing
Converting invoices from paper to electronic yields a cost savings of up to about 70 percent per invoice.
-McKinsey
PROGRAM ADOPTION
Conversations offers built-in session flows to support a variety of programs such as eligibility, financial hardship and deferred payment assistance. A familiar interface gives customers a friction-free path to enroll and engage with your campaigns.
PROGRAM ADOPTION
Conversations offers built-in session flows to support a variety of programs such as eligibility, financial hardship and deferred payment assistance. A familiar interface gives customers a friction-free path to enroll and engage with your campaigns.
DIGITAL PAYMENTS
Enroll, redeem, and participate
Conversations helps you process payments more efficiently and manage the way you collect by credit, debit, and ACH. With a secure set of payment solutions and turnkey integrations with all major payment processors, your customers have convenient ways to pay on time.
Proactive Communications
TIMING AND RELEVANCE MATTERS
Today’s consumer favor the brands that require the least amount of effort. We provide technology that understands the customer journey, identifies intent, and delivers the tools that allow the customer to resolve their issue over the channels they prefer.
Proactive Preference
Capture preference at every touchpoint
Our customer engagement platform transforms your automated interactions into conversational preference centers. Using personalized and dynamic message flows that are automatically applied to outbound and inbound communications that collect, set, update, and verify customer attributes to include usage thresholds, billing and payment alerts.
Voice of Customer
Optimize customer experiences
Relevant customer experiences create more satisfied customers. Our VoC programs uncover the critical drivers in your customer’s behavior to exceed their expectations and improve their experience. Embedding interactive questions within relevant communications ensures actionable customer feedback is collected at critical stages in their journey.
CONTROLLED COMMUNICATIONS
SHape Brand perception
Controlling your brand’s narrative is critical to protecting and shaping public perception. Our platform listens across all digital touch points to detect customer sentiment and orchestrates targeted interactions to proactively influence customer perception and desired behavior.
Conversations and Chatbots
AI-powered case resolution
Consumers expect direct and effortless paths to solve issues on their own over their preferred channels. Our virtual assistant technology automates your customer conversations using the power of AI, reducing friction while avoiding a CSR interaction. Customers are empowered with intelligent self-service tools to resolve issues on their terms.
Self-Service Channels
Effortless customer care
Understanding intent and delivering a contextually relevant interaction is key to meeting your customers’ expectations. Our technology empowers customers to quickly resolve their issue without speaking with a customer care agent.
Integrations
Low code/no code
Our customer engagement platform integrates with the systems and applications you use. Quickly and easily connect your billing solution, CRM, CIS, and legacy systems for a seamless customer experience.
Platform APIs
Add omnichannel communications to your existing applications with our platform APIs.
Web Interface
Create, manage, and deploy mission-critical messaging programs with our web-based interface.