Nearly 20 million American households are struggling with utility bills, resulting in an unprecedented $19.5 billion in missed payments. As this crisis deepens, utility companies face mounting pressure to address affordability while maintaining reliable service. Watch...
With 2025 upon us, the utility industry finds itself at a pivotal moment in customer communications. Electricity demand rebounded by 1.8 percent in 2024 and sustained growth is expected through 2025, leading utilities to face the dual challenge of managing...
Message Broadcast is pleased to announce the appointment of Jen Glassburn as the company’s new Vice President of Human Resources. With over 20 years of experience in Human Resources across both large and small technology companies, Jen has a proven track record of...
As nearly 20 million American households struggle with rising utility costs, arrears have reached a staggering $19.5 billion as of March 2023, according to the National Energy Assistance Directors Association. For families, this means difficult trade-offs about which...
We’re excited to announce Raed Adhami as Message Broadcast’s new Chief Innovation Officer! With a proven history of driving technology innovation, Raed will lead our efforts to develop cutting-edge solutions that transform customer engagement for utilities and other...
Message Broadcast has acquired the Utilities business from West Technology Group, enhancing its leadership in customer engagement software for the Utilities sector. This acquisition aligns with Message Broadcast’s mission to improve customer experience, regulatory...
NOW OFFERING Enhanced real-time communication through live multimedia streaming. Advanced message management with robust filtering capabilities. Critical emergency services including text-to-911 functionality. On September 9th, 2024, Message Broadcast made a strategic...
While hurricanes bring devastation through powerful winds and flooding, they also leave many people vulnerable to utility scams across various communication channels. In September 2024, the Cybersecurity and Infrastructure Security Agency (CISA) warned of a spike in...
In the face of increasingly severe weather events and aging infrastructure, the utility industry has been forced to adapt and innovate at an unprecedented rate. Recent years have seen high-profile crises that have tested the resilience of power grids across the US,...
With threats ranging from extreme weather events to cyber-attacks on utilities, emergency preparedness is critical to keeping customers informed and safe. For utilities just starting this journey, focusing on the most critical actions first can make a significant...
