We’re excited to announce Raed Adhami as Message Broadcast’s new Chief Innovation Officer! With a proven history of driving technology innovation, Raed will lead our efforts to develop cutting-edge solutions that transform customer engagement for utilities and other...
Message Broadcast has acquired the Utilities business from West Technology Group, enhancing its leadership in customer engagement software for the Utilities sector. This acquisition aligns with Message Broadcast’s mission to improve customer experience, regulatory...
NOW OFFERING Enhanced real-time communication through live multimedia streaming. Advanced message management with robust filtering capabilities. Critical emergency services including text-to-911 functionality. On September 9th, 2024, Message Broadcast made a strategic...
While hurricanes bring devastation through powerful winds and flooding, they also leave many people vulnerable to utility scams across various communication channels. In September 2024, the Cybersecurity and Infrastructure Security Agency (CISA) warned of a spike in...
In the face of increasingly severe weather events and aging infrastructure, the utility industry has been forced to adapt and innovate at an unprecedented rate. Recent years have seen high-profile crises that have tested the resilience of power grids across the US,...
With threats ranging from extreme weather events to cyber-attacks on utilities, emergency preparedness is critical to keeping customers informed and safe. For utilities just starting this journey, focusing on the most critical actions first can make a significant...
When natural disasters strike, essential utility services provided become even more critical. Electricity powers emergency responses, water is vital for survival and sanitation, and gas fuels heating and cooking. The reliability of these services can significantly...
Utility companies are turning to artificial intelligence to reinvent customer communications, according to industry experts. In a recent Chartwell webinar, Paul Watkins from Message Broadcast and Chris Huff from Base64.ai demonstrated how virtual assistants, powered...
Utility companies are at a crossroads as the demand for instant information becomes the norm: should they take the step of automatically enrolling customers in outage notifications? Chartwell Inc.’s latest report, “A Guide to Auto-Enrollment for Outage...
The convergence of advanced data analytics, artificial intelligence, and multi-channel communication platforms is reshaping how utility companies manage outage information. From artificial intelligence predicting restoration times to mobile apps that provide real-time...
