On-Demand Webinar
Bridging the Gap – Addressing Customer Affordability in Challenging Times
Missed Payments Don’t Disappear: Proactive Strategies to Tackle Utility Affordability Challenges
Learn how utilities can support customer affordability, reduce missed payments, and maintain reliable service.
Millions of Americans—nearly 20 million households—are struggling to pay their utility bills, with missed payments reaching a staggering $19.5 billion. For utility companies, this growing crisis poses significant challenges, from rising administrative costs to eroded customer trust. So, how do we support customer affordability while maintaining reliable service?
Connecting Customers with Support: Learn how to leverage affordability initiatives, government grants, and private services to assist struggling households.
Proactive Communication Strategies: Discover how personalized outreach, segmented notifications, and community partnerships can ensure customers access the resources they need.
Real-World Examples: See how utilities are successfully addressing affordability while improving efficiency and maintaining trust.
MEET YOUR EXPERT HOSTS
Jay Malin
SVP, Government Solutions
Anna Stieve
Director of Energy Efficiency and Eletrication
John Minners
Department Manager, Customer Outreach and Education
Let’s Work Together
Explore tailored solutions for your utility company.
Dive deeper into the strategies shared during the webinar.
Get personalized recommendations to reduce arrears and build stronger customer relationships.