The energy and utilities sector is foundational to our daily lives, providing essential services that keep our homes and businesses running smoothly. However, this critical infrastructure is increasingly targeted by cybercriminals. Recent reports have highlighted a...
Recent research by Chartwell Inc., a leading information provider for the utility industry, has identified key trends in how utilities are keeping customers informed during power outages. Their comprehensive study, based on data collected from 44 utilities between...
In August 2023, the Maui wildfires caused extensive damage across the Hawaiian island, resulting in significant loss of life and property. As the fire spread through Lahaina, utility companies faced dual challenges: protecting critical infrastructure and maintaining...
As the demand for instant, effective communication grows, the traditional customer service model is being revolutionized by the advent of artificial intelligence (AI) and advanced communication technologies. Enter chatbots— dynamic tools transforming the fabric of...
Timely and effective communication during power outages is essential for both utilities and their customers. Despite technological advances, many utilities still face challenges in managing their internal communications effectively during outages, leaving significant...
Severe weather events are becoming increasingly frequent and intense, causing significant disruptions, especially power outages – both planned and unplanned. Warmer temperatures lead to more frequent and intense heat waves, which can overload power grids and cause...
As the 2024 Atlantic hurricane season approaches, experts predict an extremely active period due to the impending transition from El Niño to a La Niña weather pattern. This shift typically results in more favorable atmospheric conditions for storm formation across the...
The evolution of customer service, driven by technological advancements, has established new standards for business-customer interactions. And in a business environment where exceptional customer service is as imperative as the quality of products or services...
As the demand for instant, effective communication grows, the traditional customer service model is being revolutionized by the advent of artificial intelligence (AI) and advanced communication technologies. Gone are the days when chatbots were merely virtual...
Have you ever talked to a chatbot only to wish for a human on the other end? The dance between technology and the human touch is more intricate in the rapidly evolving customer service landscape. Customers expect service that meets and exceeds their...
