Timely and effective communication during power outages is essential for both utilities and their customers. Despite technological advances, many utilities still face challenges in managing their internal communications effectively during outages, leaving significant...
Severe weather events are becoming increasingly frequent and intense, causing significant disruptions, especially power outages – both planned and unplanned. Warmer temperatures lead to more frequent and intense heat waves, which can overload power grids and cause...
As the 2024 Atlantic hurricane season approaches, experts predict an extremely active period due to the impending transition from El Niño to a La Niña weather pattern. This shift typically results in more favorable atmospheric conditions for storm formation across the...
The evolution of customer service, driven by technological advancements, has established new standards for business-customer interactions. And in a business environment where exceptional customer service is as imperative as the quality of products or services...
As the demand for instant, effective communication grows, the traditional customer service model is being revolutionized by the advent of artificial intelligence (AI) and advanced communication technologies. Gone are the days when chatbots were merely virtual...
Have you ever talked to a chatbot only to wish for a human on the other end? The dance between technology and the human touch is more intricate in the rapidly evolving customer service landscape. Customers expect service that meets and exceeds their...
The utility industry has faced a tumultuous few years, with extreme weather-related crises causing significant disruptions. According to the National Oceanic and Atmospheric Administration (NOAA), the U.S. witnessed 20 separate billion-dollar weather and climate...
In a world increasingly reliant on digital technology, the utility sector is undergoing a transformative shift. Responsible for providing essential services like electricity, gas, and water, utility providers have long been the backbone of modern society. But as we...
In our current digital age, with its near-instantaneous communication methods, specific technologies such as SMS and mobile alerts can play a critical and often lifesaving role in crisis situations. The energy sector relies heavily on effective communication...
Businesses are changing how they communicate with customers’ ever-evolving expectations in this highly connected digital era. Utility companies are no exception. In today’s landscape, where customer experience reigns supreme, hyper-personalized...
